ASA - Terms and Conditions

1. Service Overview

ASA (All Source Assistants) provides compassionate call handling and support services specifically designed for funeral homes. Our services include but are not limited to:

Compassionate Call Handling

Our 24/7 live agents are more than voices on the line—they’re trained extensions of your care philosophy. With deep empathy, professional discretion, and a commitment to your values, ASA ensures every call is answered with warmth and clarity. Whether it’s a first inquiry or a late- night need, families feel supported from the very first hello. Behind the scenes, our team handles logistics seamlessly, allowing you to focus fully on presence and service.

After-Hours Support

When the day ends, our care continues. ASA’s after-hours support ensures grieving families, vendors, and partners are never met with silence. Our trained agents respond with empathy, professionalism, and discretion— providing comfort and clarity during life’s most tender moments. Whether it’s a late-night question or an urgent update, we’re here to uphold your standards and extend your presence, even when your doors are closed.

Creative Memorial Services

Our experienced assistants specialize in crafting meaningful memorials that honor each life with care and artistry. From custom tribute writing and elegantly designed announcements to beautifully printed programs and keepsakes, every piece is tailored to reflect your loved one’s story. With sensitivity and precision, we help funeral homes offer families a lasting, dignified way to remember and celebrate.

Vendor and Delivery Coordination

ASA streamlines the behind-the-scenes work so your team can stay focused on care. From coordinating florists and printers to managing deliveries and program logistics, our assistants handle every detail with clarity and profes- sionalism. We ensure timelines are met, vendors are aligned, and nothing falls through the cracks—so your families experience seamless service from start to finish.

Discreet Communication Management

Every message matters—especially in moments of grief. ASA’s communi- cation team ensures that every email, text, and voicemail is handled with care, confidentiality, and tone-matched precision. Whether responding to families, vendors, or internal teams, we reflect your funeral home’s unique voice with empathy and professionalism. Sensitive updates, ur- gent requests, and routine follow-ups are all managed seamlessly, so your presence remains consistent and comforting across every channel.

Family Support Extensions

ASA’s Family Support Extensions offer seamless behind-the-scenes assis- tance tailored to your funeral home’s trusted network. We route and co- ordinate with the vendors of your choice—florists, printers, clergy, and more—ensuring every arrangement aligns with your standards and time- line. With empathy, clarity, and operational precision, our team handles the logistics so your staff can remain fully present with the families you serve.

2. Service Agreement

By engaging ASA services, you agree to the following terms:

Services are billed on a monthly basis.
Payments can be made via invoice our autopay.
Payment is due within 3 days of invoice

3. Confidentiality

ASA understands the sensitive nature of funeral home operations and family communications. We adhere to strict confidentiality protocols:

All assistants sign comprehensive non-disclosure agreements
Client information is never shared with third parties
Call recordings (if applicable) are encrypted and securely stored
Access to client information is limited to trained personnel only

4. Limitation of Liability

While ASA strives to provide exceptional service, our liability is limited to the following:

ASA is not liable for indirect, incidental, or consequential damages
Total liability for any claim shall not exceed one month's service fee
ASA is not responsible for issues beyond our control (network outages, etc.)

5. Communication Consent

By using our services, clients consent to receive operational communications from ASA. This includes:

Service updates and notifications
Billing and account information
Important service announcements

6. Changes to Terms

ASA reserves the right to modify these terms and conditions. Clients will be notified of changes 30 days prior to implementation. Continued use of services constitutes acceptance of modified terms.

7. Governing Law

These terms and conditions are governed by the laws of the state where ASA is registered. Any disputes shall be resolved through arbitration in accordance with the rules of the American Arbitration Association.

8. SMS Terms

All Source Assistants send text messages to those that opt in. Messages sent may include post care follow up, caregiver coordination, scheduling reminders and message frequency will be dependent on service needs, with care giving notifications as needed, scheduling reminders typically 24-48 hours in advance, and post-care follow-ups within 1-2 business days after appointments.Message and data rates may apply. Text HELP or contact us at support@asa.com for support. Text STOP to opt out of future messages at any time.