Tone: Gentle, empathetic, informative
Purpose: A family member calling for the first time after a loss
“Thank you for calling [Funeral Home Name]. My name is [Agent Name], and I want to extend our deepest condolences to you and your family. I’m here to listen and guide you through the next steps with care. May I ask the name of your loved one so we can begin supporting you?”
Follow-up prompts:
Tone: Calm reassurance, efficient support
Purpose: A late-night call from a hospital or family needing immediate help
“You’ve reached the after-hours line for [Funeral Home Name]. This is [Agent Name] with ASA, and I’m here to assist you right now. I understand this is a difficult moment. Could you share the immediate need so we can begin coordinating support?”
Follow-up prompts:
Tone: Professional warmth, clarity
Purpose: Confirming service details with a family
“Good afternoon, this is [Agent Name] calling on behalf of [Funeral Home Name] through ASA. I’d like to gently confirm the details for your loved one’s service tomorrow. We have the program finalized, the delivery scheduled, and the tribute items prepared. Would you like me to walk through the timeline with you?”
Follow-up prompts:
Yes. ASA offers creative overlays and tone-matched messaging that align with your seasonal desires, memorial themes, or community events. Whether it’s autumn tributes or holiday coordination, we ensure your voice stays consistent and intentional.
While our core service is in English, ASA assistants are trained in culturally aware communication—respecting tone, timing, and emotional nuance across diverse communities. We can also help you craft inclusive messaging for memorials and outreach.
With calm precision. Our assistants are trained to prioritize urgent calls—whether it’s a last-minute delivery, a family in crisis, or a change in arrangements. We escalate appropriately and communicate clearly, so nothing slips through the cracks.
Absolutely. We specialize in crafting poetic tributes, editorial-style headlines, and visually refined funeral programs. Every piece is designed to comfort, honor, and reflect the life being remembered.
We adapt with you. ASA offers ongoing refinement of scripts, workflows, and visual materials based on your evolving needs. Whether you update your brand voice or shift your service model, we stay aligned.
Yes. ASA can manage communication across multiple sites, departments, or service tiers—ensuring consistency in tone, coverage, and coordination. We build structured workflows that scale with your growth.
Discretion is built into every call. Our assistants follow strict confidentiality protocols and tone-matched boundaries, especially when handling sensitive family updates or private arrangements. Your trust is protected at every step.